Frequently Asked Questions

We’re delighted to reveal that Dimensions Festival 2023 will take place between the 31st August—4th September.

Below you’ll find useful tips and information for your time on-site with us this summer. 

If you have any additional questions please contact us via the ‘contact’ button at the bottom of the page.

The Site:
Location & Info

The Garden Resort (Main Festival): Ul. Petrića Glava 34, 22240, Tisno, Croatia

Barbarellas Discotheque: (After Parties: Pirovac, Croatia)

Thursday 12:00–06:00

Friday 12:00–02:00             |        Barbarellas     00:00–06:00

Saturday  12:00–02:00        |        Barbarellas     00:00–06:00

Sunday  12:00–02:00          |        Barbarellas     00:00–06:00

Monday  12:00–06:00 

Festival wristbands can be collected from 12:00 on Thursday 31st August from the Box Office at the main entrance to the site.

Customers staying on-site will be able to stay from Wednesday 30th August and can collect their on-site accommodation wristband from site, however, festival wristbands are collected separately from 11:00 on Thursday 1st September from the Box Office.

Coming soon.


Festival passes allow entry for all five days of the event: 12:00 Thursday 1st September – 05:00 Tuesday 6th September.

Day tickets allow access to the site between 12:00-06:00 on the listed day only.

Access to the site is strictly over 18s and ID checks will be carried out ahead of entry. We will only be accepting current versions of any of the following: 

• Passport 

• Photocard driving licence (Full or provisional) 

• Pass card with hologram 

• Armed Forces/NHS Identification cards 

Screen-shots or photocopies of any form of ID will NOT be accepted and we operate the challenge 25 policy so please turn up prepared 

Tickets are sent to customers in the weeks ahead of the show. Your booking confirmation is all you'll need for now.

For any queries regarding your booking please contact the ticket retailer or drop us an email.

Unfortunately, we can’t issue refunds on purchased tickets. You are welcome to sell your ticket to a friend if you are no longer able to make it - details can be changed via ticket retailers.

Yes, day tickets will be on sale in the month ahead of the festival.

Discounted tickets are available v. These tickets via the 'Tickets' button and are valid only for citizens of Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Kosovo, Latvia, Lithuania, Macedonia, Montenegro, Poland, Romania, Serbia, Slovakia, Slovenia, Belarus (ID required). 

Customers who are residents of these countries are able to buy a regional discounted ticket. 

ID from the corresponding country of residence must be provided on entry to the festival. Failure to provide ID will result in a void ticket.


A wristband is given to everyone when collecting their event wristband from the box office. There is no charge for this.

Go to one of the 4 main top up houses on site and top-up your wristband. Minimum top-up is 50kn and and maximum is 20,000kn

The wristband can be used at the bars, restaurant, food court, massage, on-site shop and to purchase tickets for boats and Barbarellas Discotheque parties (everywhere on site).

The 4 x top-up offices accept cash or card payments (Mastercard, Visa & Maestro) except the top up on boats, Barbarella and restaurant - these are card only

You can check your balance easily with any bar staff member / restaurant waiter etc.

  • A minimum refund of 100kn is required. 

  • 20kn fee applies per refund.

  • Refunds can only be given in cash (kuna).

  • Refunds take place at The Corner Bar: 12:00–14:00, Monday 12:00–14:00, Tuesday : 09:00–12:00

  • Budget what you want to spend for the duration of event

  • No need to carry a wallet / purse around

  • Avoid high exchange rates incurred when withdrawing cash from ATMs

  • More hygienic than cash 

  • Quicker than card payments due to slower transaction times (shorter wait at the bars).

After Parties

The after parties take place at Barbarellas Discotheque, Pirovac, Croatia

The after parties will run on Friday, Saturday and Sunday from 00:00 until 06:00

Tickets are available as a full package here

Barbarellas Discotheque is located approximately 15 minutes by bus or taxi from the festival site. 

Return shuttles will be available to and from the festival site for a small charge.

The after party line-ups will be announced soon. Head to the After Party page for more information here.

Boat Parties

The boat parties will depart from the jetty on-site, therefore a festival pass is needed to access these events.

The jetty is located at the far end of the beach (near the Olive Grove). 

Please arrive at the jetty 15 minutes before your boat is due to depart to allow time for boarding. Boats won’t wait and tickets will not be refunded.

Tickets will be on sale soon. 

Boat party tickets are purchased separately. We expect tickets to sell out fast in advance.

If there are any tickets still available, you will be able to buy them on the day.

Access to the boat parties is only available with a valid full festival pass or applicable day pass.


You can explore the on-site options via the accommodation page here.

Options include camping spaces (very limited!), fully-equipped apartments, mobile homes, glamping tents and hostels. 

You can book on-site accommodation directly via the Garden Resort here 

or contact

Tisno (the local town) is only a short walk or taxi ride away and hosts lots of amazing apartments. There are lots of options via (popular in Croatia!) or Airbnb.

The Garden’s off-site accommodation manager is also on hand to help if you’re struggling – you can reach out to them via

Betina and Jezera are also good options if you can’t find anywhere suitable in Tisno. All these are a short taxi ride away.

Travel & Transport

Zadar Airport: 60 mins

Split Airport: 90 mins

Zagreb: 4 hours

These journey times are for the highway route and will take a little longer by bus / coach)

Journey times are approximately: Split 2hrs    |    Zadar  1hr 30 min*

*These times may vary slightly either way depending on traffic circumstances.

Departure points will be detailed on your tickets.

Airport Transfers will be on sale soon.

Split Airport: At the Arrivals exit

Zadar Airport: Outside the bar next to the terminal exit

Tisno: The main car park in the village on the waterfront, located at the bottom of Ulica Petrica Glava (the road the festival venue is on). 

Look out for a festival rep in a festival staff t-shirt and a bus with a festival sign in the windscreen.


  • All times listed are local times of departure.

  • Passengers are asked to arrive at the departure point 15-30 mins prior to scheduled departure.

  • All tickets are non-refundable, non-amendable and non-transferable.

  • Services will not wait for latecomers, and the organisers cannot be held financially responsible for losses incurred due to delays of service. Please leave enough time to catch flights or other connections.

  • Passengers who cannot produce their confirmation code nor verify their identity may be denied boarding.

  • Please note that in rare cases a service may be cancelled due to unusually low demand. In such circumstances a full refund will be issued and advice provided regarding alternative transport.

  • We have airport transfers available to and from Zadar and Split here.

You can also check Vollo for cheap bus ticket comparison within Croatia and the surrounding countries.

Croatia is also connected to Italy by ferry – there is a beautiful Ancona > Zadar route. You can check schedules HERE.

Safe Scene Policy

Dimensions Festival is a community of like-minded music fans. In this community we look out for one another and treat each other with love and respect. Music connects us; it doesn't care about race, religion, sexuality or gender, it doesn’t care what you wear or how you express yourself. 

 We ask each of you to look out for each other. We all navigate events differently. If you see others you believe may be feeling uncomfortable in any situation, please speak up to a member of the Dimensions team.

 Your safety is of the utmost importance to us and if at any time you feel unsafe, unhappy or stressed in a situation our team will be:

On-site: At the office (located near the Wabi Sabi restaurant). Stage managers (located at each stage and at Barbarellas).

 Online: Send us a message via Instagram, Facebook or email via, we check these inboxes regularly.

We can provide you with a safe space to sit, talk or take a timeout.


For the safety of our customers and staff, security conducts bag searches upon entry. Anyone found to be carrying illicit items will have them confiscated and may be removed from the festival and handed over to the police where necessary.

Please do not attempt to bring any of the following items inside the event: fireworks, laser pens, flares, alcohol, illicit drugs, legal highs (including nitrous oxide), animals (with the exception of guide dogs) or anything that could be considered an offensive weapon.

Please note that if you are staying in on-site accommodation (including camping), you can bring one bottle of duty free on arrival only. You will also be able to purchase alcohol from the on-site shop with your on-site accommodation wristband and are allowed to bring food back.

All disabled customers are welcome at Dimensions 2020. Please bear in mind that the site will have some areas with terrain that may make access challenging when booking for the event.

We would advise getting in touch regarding any specific accommodation or travel requirements before booking. Should you have any enquiries regarding the access and facilities at the festival, please get in touch via the contact section.

The medical tent will be available at all hours the site is operational. Please make note of its location while with us at the festival.

We have a zero-tolerance policy and discourage you from bringing drugs (including soft drugs) to the event. Public use of drugs at the event will result in removal. Please respect these regulations. The Croatian authorities take a very strict stance on drug use. At the very least you may spend the night in a cell and can expect a hefty fine (minimum £300).

The nearest hospital is in Šibenik town (General Hospital Sibenik, Ul. Bože Peričića 16, 22000, Šibenik, Croatia) which is approximately 20km away.

Any lost property that has been handed in will be held at the on-site accommodation reception – open 24 hours during the festival. 

Yes, lockers will be available at the on-site accommodation reception – open 24 hours. 

These are roughly 30cm by 30cm and 100 HRK regardless of duration.

There are two ATMs on the festival site: one by on-site accommodation reception and another next to the restaurant. There are also several ATMs in the centre of Tisno, which is about a 10-15 minute walk from The Garden.

The official currency of Croatia is the Kuna (kn / HRK). As a rough guide 1 GBP = 8 kn; 1 EUR = 7 kn. Keep an eye on the latest exchange rates. Apartment owners are usually happy to accept euros too.

A licensed taxi rank can be found in the car park just inside the main festival entrance. 

Unlicensed taxis are common in the area so, for your own safety, please take only the licensed taxis from inside the festival. Make sure the driver uses the metre for the journey, which he/she must do by Croatian law, and ask for a receipt. 

The Garden Resort works with a number of local companies. Look out for the yellow window stickers, these are official partners and have agreed the set pricing below across the event – details here

On-site at the festival there is the restaurant ‘Magnolia’ which is open from breakfast till late. There are also a number of quality options at the on-site food court, also catering for vegan and vegetarian diets.

A quick search online will show there are a number of restaurants (or ‘Konobas’) available in Tisno.

Please help us look after Tisno and our festival by following these simple rules:

  • Please take care of your own litter via the bins are provided.

  • Recycle your cans once used (please put them in the bin whole, not crushed, as that is the preferred way to recycle them in the area).

  • Dispose of your cigarette butts responsibly, do not use the sea or the beach as an ashtray.

  • Help us to keep the beach clean at all times, if you take everything with you, it will stay as nature intended, leave no trace.

  • Please use the toilets on-site rather than any public spaces.

Behave respectfully at the festival site and the local village, we are guests in this area. 

We aren’t currently running our volunteer programme in 2021, however, should things change we will update our database and post publicly about opportunities.

If you are not yet part of our database of volunteers, you can add yourself here.

Key Contacts

Customer Service Email:


Have a question regarding your ticket? Contact our Customer Service team via the email above.